Harborview, a fictional support team, is reviewing ReplyAssist from Sample Vendor A. It only drafts replies. An employee verifies and sends each one. Automatic sending, refunds and account changes stay out of scope.

The vendor sends five records: a no-training claim, a retention setting, a security report, a test summary, and a screen showing automatic sending turned off. On a checklist, every item now looks answered.

But seen is not the same as adequate. The claim leaves out support access and logs. Thirty-day retention leaves backups and deletion unclear. The security report excludes the AI service. And 100 simple test messages, in one language, miss the real workflow. Only the sending restriction is actually observed.

Four material gaps stay open, so real customer data waits. Only a separately approved synthetic evaluation goes ahead. Each gap gets an owner and a closure test, and a named decision-maker reviews the evidence before anything expands.

Make the supplier decision from evidence that covers your intended use. Anvaylo's toolkit helps your team identify gaps, assign owners and record the conditions for proceeding.

Download this toolkit, and explore others like it, from the Resources page at anvaylo.com/resources.